Cancellations and refunds
Last updated October 2026
Everything we sell is handmade to order, so we cannot restock or resell a piece made for you. These rules keep things fair for you and for us.
Cancelling before we start
You can cancel any time before we start making your piece. Message us with your order number. If you have already paid, we refund the full amount.
Cancelling after we start
Once we have started making a piece for you, we usually cannot cancel it because the materials and time are already used. Message us and we will see what we can do.
If something is damaged or not as agreed
Message us as soon as you receive the order, with a photo and your order number. If a piece arrives damaged, or is different from what we agreed, we will repair it, replace it or refund you, whichever suits you best.
Small differences in shape and shade are part of handmade work and are not a reason for a refund.
How refunds are paid
Refunds go back through the same way you paid. We tell you when to expect it when we confirm the refund.